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This is what your veterinary team is looking for

It’s become increasingly clear that the most important stakeholder to serve is your veterinary team. A lot of strategic initiatives are greeted with skepticism by practice teams - what new reason has been invented for us to miss lunch or not to get out on time? To overcome this skepticism, we should better communicate the “what’s in it for me” to veterinary team members - a question they have every right to ask and still don’t ask often enough.

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Click-and-collect orders - remote prescription services

Veterinary clinics have found a way to provide click and collect prescriptions - reducing stock waste, improving cash flow, and increasing compliance. PetsApp allows pets owners to make orders remotely, taking digital payment via the app for the product being ordered at the time of the request.

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Better Than Amazon: The Hidden Costs of Everything

Amazon is also known as “The Everything Store” because of its extreme breadth of range. Your veterinary clinic, though, is not an everything store. It’s the exactly-what-your-pet-needs store. and that’s your competitive advantage.

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Great Expectations

It can be hard to exceed expectations in veterinary medicine. Taking a blood sample? Owners will expect you to get it right-first-time. Running diagnostics? The expectation is that you'll get to the bottom of things. Presented with something broken? Send it back fixed or you'll disappoint. Fortunately, there is a secret to consistently exceeding expectations. Start by setting them.

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Let's Get Our Priorities Straight

There's an anti-prioritisation trap in every veterinary clinic. It shortcuts the urgent, important tasks and jumps the queue on the high value, low effort activities. Sound familiar?

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What a Millennial Wants

Millennials are now the largest pet owning demographic, and while Baby Boomers tend to describe veterinary products and services as relatively accessible, the majority of Millennials believe veterinary care to be inaccessible.

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Culture at PetsApp

It should go without saying that PetsApp is a company of animal lovers. But what else do we look for in our people? What can you expect if you join the PetsApp pack?

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Three Rings: The Tyranny of the Telephone

No matter what you’re doing you’ve got three rings to answer it. Three rings or else the pet on the other end of the phone, who might be bleeding out at exactly this moment for all you know, might not get the care they need.

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Telemedicine: Why Bother?

Before we started building PetsApp, we surveyed over 200 pet owners in order to learn, sure, but more than anything for me it was to challenge the biases and assumptions I had developed as a vet and pet owner myself. 

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Goldilocks Goes Digital

At PetsApp we believe in the strength of the human-animal bond, and we believe that - deployed correctly - technology can help enhance that bond. 

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